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Placing an Order
 
To place an order please contact us by email or using the contact us page on this website, giving as much information as possible including...
 
  •  number of cupcakes/size of cake
  • theme/design/colour
  • if stand hire is required
  • if delivery & setup is required (if so please provide postcode)
  • most imporantly the date required for pickup/collection


Please Note, there is a 2 week notice for orders and I definitely can't take on orders for the same day or next day.  It is very rare I have availability within 2 weeks however by all means please use the contact us form and ask.  I do sometimes have a date change etc so last minute slots can become available however if you do not hear from me within 24 hours then no last minute slots are available.  The latest I can take a last minute booking is the Monday evening for the following Friday/Saturday/Sunday. 

I am currently receiving around 20 enquiries a day, 25% of these being for the same weekend ahead.  Can I please re-iterate that I cannot guarantee a response as if you contact me on a Wednesday/Thursday for the same weekend I may not even see your email/VM etc until the week after.  I am also in the kitchen baking and decorating, out delivering etc so I am not ignoring you, just working on my current customers orders which are always my priority. 

At certain points in the year especially wedding Season, I can be booked up at least 3 months in advance so please, please book ahead to avoid disappointment. 
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Please note.. as I am in the kitchen baking and also out delivering, I cannot always answer my phone or return emails especially on our busy Thursdays, Fridays & Saturdays.  I put aside Monday & Tuesday evenings to answer emails etc so please understand if I don't come back to you straight away. 
 
Without blowing my own trumpet!! My cakes/cupcakes are in very high demand and one of the reasons is because of the high quality and amount of detail for a such a great price!!   Every cake and cupcake you see on my website has been made from scratch, hand delivered and setup by myself.  I prefer to offer a personal service this way you can be assured that the same quality and standard of decoration will always be received. 
 
If you call, please leave a message giving as much information as possible and I will come back to you.
 
 If you can put the details on the contact us form that would be even better! Thank you.
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DEPOSIT
 
A non-returnable 40% deposit is required to confirm your order. Please note the date/order only becomes secured when the booking deposit is received. Payment can be made by Credit/Debit Card or Bank Transfer.

For orders within the same month a 50% deposit or full payment in some circumstances is required.  Orders made less than 2 weeks prior to collection/delivery date,  full prepayment is required.

We can provisionally hold a date for 1 week with no deposit, after this time the date becomes available to other customers. Thedatebecomessecuredonlywhen abookingdeposit isreceived.


PAYMENT
 
For larger orders and weddings a further 30% of the full balance is due 2 months prior and the remaining balance must be paid 14 days before delivery/collection.

We are happy to accept payments in instalments for the final price, however
all monies must be received 2 weeks prior to the event by
Credit/Debit card or Bank Transfer.

For Cakes and small orders – The final balance is due the week prior by credit/debit or Bank Transfer. 

 

Alternatively if collecting this can be paid by CASH ONLY on collection.


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